11/12/2023 0 Comments Mweb adsl router settings![]() These include our terms and conditions as it relates to costs and deal/package structures for all of our service providers.Your home router connects your home network to the Internet. Please note: All Webafrica deals and packages are subject to change without notification. Support hours can be found by clicking here. If you contact “Willie” during our usual support hours, you can also opt to speak with one of our friendly support agents.Not only can Willie direct you to useful troubleshooting articles, but he can also tell you if there are any outages. The bot who runs our WhatsApp is called “Willie” and he’s available 24/7.Alternatively, you can add us on WhatsApp by saving the number 0 and typing “Hi” to start the chat.Click on the pink button and once it has opened, pop us a message.Visit our website and hover to the bottom right of your browser/screen where you’ll see a pink “Live Chat” button.If you’re having issues with connecting, try contacting one of our helpful Support Agents. (or look at the sticker at the bottom of the device) Most routers come with a set-up guide that can assist you.īelow we’ve included a list of the popular brands of routers with default IP to get to the login page and the login details to be used. The general process for configuring your router will be the similar. We realise that you might not be using one of our Zyxel units. Go ahead and test the connection by loading your favourite website. Wait a few seconds, and you should now be able to connect to the internet! Generally, your router will display an illuminated LED showing an internet symbol (normally an icon of a globe or similar). Once you’ve typed in your username and password, click Save/Apply. Update the ‘’PPP Information” using the username and password that you were provided within the activation email or from the Customer Zone service details. In the case of a Zyxel, on the menu panel look for and click the option “Network Setting” followed by “Broadband”įor Zyxel, you will have an ETH type interface, click the ‘’Edit’’ icon.įor other routers, please consult your manual. If you cannot locate the login details or default IP address for your router (by checking the back of the device), please check the manual that came with it.īasic PPPoE (Username and Password) settings:.For Zyxel, the default username is “admin” and the password will be found on the sticker on the back of the router. You’ll then be required to provide a username and password.Check the sticker on the back of the router for “Default IP address” if you are using a router other than Zyxel. For Zyxel routers, this is 192.168.1.1 by default. Click on your browser’s search/URL bar and type in the Default IP Address of your router.Once you are connected to the router (via WiFi or Ethernet cable), you will need to access the router’s interface using your web browser (Edge, Firefox, or Chrome).Alternatively, you can connect to the device using a network cable instead of WiFi.Once you’ve found the SSID, you can insert the Wireless Key (WiFi password), which can also be found at the back of your router.Switch the WiFi on your device ON and find the SSID (WiFi name), which should be on a label at the back of your router labelled as either WiFi Name or SSID.In order to configure your router, you will have to be connected to it either via WiFi or ethernet.You will now be able to see your username and password. Go to My Services > Internet Access > Find your Fibre product and hit the Account Details button. However, for other routers or to manually configure PPPoE you will need your PPPoE username and password, which can be found on your Customer Zone.If you are making use of one of our Free-to-Use routers, this should be set up for you already.For most of our Fibre services, your router has to be configured on PPPoE in order to connect to the internet.Things you’ll need to know before you start:
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